For the safety of our clients and staff, drop-in services continue to be suspended until further notice. All appointments must be pre-booked.

• Upon arrival, Front Desk (FD)/Client Services Coordinator (CSC)/staff contact will ask clients/visitors to use hand sanitizer or wash hands with soap and water.
• All visitors to the building will be required to wear a mask. If you don’t have a mask, we can give you one upon your arrival. People who cannot put on or remove a mask on their own are exempt. Individuals without an exemption who refuse to wear a mask will not be provided services.
• At our Quebec Street location, clients/visitors will check in either at the Frond Desk (G level) or Audiology (3rd floor). At satellite offices, they will check in at reception desk.

There are Mask Exemptions for:

• People under 5 years old
• People who are unable to wear a mask because of a health condition or physical or mental impairment
• Someone who is unable to put on or remove a mask without help from another person
• Someone where wearing a mask prevents them from communicating with someone with a hearing disability

• All appointments must be pre-booked over the phone or by e-mail, depending on your service.
• All live appointments must be pre-booked.
• Drop-in services continue to remain suspended until further notice.

• Yes, all appointment times will be spaced so there is adequate time between appointments to clean and disinfect the clinic/offices between clients and to reduce the number of people in waiting areas
• Start times will also be staggered to ensure the maximum occupancy limit in waiting areas are not exceeded. Overflow waiting areas will be designated in the event an occupancy limit has been exceeded.