Thank you to everyone who joined our recent webinar entitled Unlocking Accessibility: The Future of Assistive Listening on March 13, 2025.

Click the image to watch the webinar recording. 

We received great questions about how this innovative assistive listening technology can be integrated into various venues to improve accessibility for individuals with hearing loss. We’ve compiled the most frequently asked questions along with detailed answers from our team.

Whether you’re looking to set up Bettear in your organization, curious about its performance, or interested in trying it at an upcoming event, this Q&A will provide valuable insights.

If you have additional questions, feel free to reach out to us at devices@wavefrontcentre.ca.

Q&A: Unlocking Accessibility: The Future of Assistive Listening

1. What does an organization need to do to set up the Bettear system?

To get started, contact devices@wavefrontcentre.ca, and our team will guide you through the entire process. The first step is to assess your space and sound system. The Bettear transmitter requires a direct output from the audio console. We will test the space with our system to ensure optimal performance for your venue.

2. Is there a delay with Wi-Fi from when the speaker speaks to when the listener hears?

There may be a slight delay when using Bluetooth technology. The Bettear app includes a unique feature designed to minimize latency. Our team has tested the system extensively with individuals using hearing aids and cochlear implants to ensure a seamless listening experience.

3. How can we integrate Bettear into our organization’s lecture halls and presentation rooms? How have post-secondary institutions adopted this system?

As this technology is relatively new, Bettear has not yet been implemented in post-secondary institutions in Canada. However, we are happy to collaborate with your IT/AV team and Accessibility Department to set up a trial and evaluate its effectiveness in your spaces.

4. Are there any venues in the Lower Mainland currently using Bettear or Auracast?

Bettear is a newly introduced system that has been in the testing phase over the past year. Currently, two theatres in the Lower Mainland have permanent installations.

5. Some individuals rely on lip-reading and may find delays in audio confusing. How does Bettear address this?

Through extensive testing with community members with hearing loss, we have not encountered significant delays with Bettear. The system is built on the latest Bluetooth technology, which offers improved performance over older-generation Bluetooth systems. If you have experienced delays with other systems, it may be due to outdated Bluetooth technology.

6. Is there a loaner or rental program available for venues to try out Bettear?

Yes, we offer both loaner and rental programs. Please contact devices@wavefrontcentre.ca for more details.

7. I use the Phonak app. Is it the same as Bettear?

No, Bettear operates differently. The system consists of a transmitter connected to the venue’s audio system, which then sends sound directly to the Bettear app on your mobile device. This setup eliminates the distance-related sound degradation that occurs when audio travels from speakers to hearing aids or cochlear implants. The effectiveness of the system may vary depending on the venue’s acoustics and background noise levels.

8. I’m happy with my current setup but would like to try Bettear at an upcoming event. How can I do that?

Reach out to our team at devices@wavefrontcentre.ca, and we will provide information on upcoming events where Bettear will be available for testing.

9. Is Auracast compatible with all hearing aid brands?

No, Auracast is a newly developed technology and is currently available in only one cochlear implant model and three hearing aids. However, as technology advances, Auracast is expected to become a standard feature in future hearing aid models. To utilize Auracast, a compatible transmitter must be integrated into the venue’s audio console, television, or other audio systems.

10. Is it safe to use Bluetooth on an airplane while watching a movie or listening to music?

Yes, Bluetooth is safe to use on airplanes. Most airlines allow Bluetooth-enabled devices for in-flight entertainment. However, it’s always best to check with your airline for specific guidelines before your flight.

11. How can users test if the system is working properly before a show starts?

Before the event begins, log into the Bettear app. Most venues will play background music, allowing you to confirm that the system is working properly and make any necessary adjustments before the show starts.

12. What is the cost of the system?

The pricing of Bettear systems varies based on the size of the venue. However, the cost is comparable to traditional assistive listening systems. For an estimate, please contact devices@wavefrontcentre.ca.

Learn More About Bettear